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Archives for the tag: how to

Watch the webinar: How we share knowledge at Atlassian with Confluence Questions

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Everyone needs to ask questions and get answers at work to get their jobs done, but it can be difficult to get the answers you need. Imagine if it was as easy as Googling the minds of your co-workers. On Wednesday, we hosted a live webinar to show you how we share knowledge through questions and answers here at Atlassian using Confluence Questions. We heard from Jeremy Largman, Atlassian's "knowledge guru" and the founder of Atlassian Answers, and me, John Wetenhall, product marketing lead for

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Inside JIRA Service Desk: SLAs

This is part two of a blog series taking an inside look at JIRA Service Desk, the newest member of the JIRA family. JIRA Service Desk is a modern and flexible service desk experience that integrates directly with JIRA, our issue management software used by more than 22,000 teams worldwide. Read part one about our intuitive customer portal here. Part two: service level agreements (SLAs) SLAs are a huge focus for most service desks. That's why JIRA Service Desk comes with powerful built-in

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How-to: Building a Company Glossary with Confluence – Part Three

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The Tip of the Month, brought to you by Atlassian University, is a monthly series to help master Atlassian tools. Products are more fun to use when you know all the tricks. This is a guest blog by Charles Hall from OpenBet, a specialist software company that provides gambling and gaming solutions. Maintenance and Re-use With the templates and navigation schemes we set-up in part 1 and part 2 of this article, and thanks to some initial seeding of content, the glossary space is established

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How-to: Building a Company Glossary with Confluence – Part Two

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This is a guest blog by Charles Hall from OpenBet, a specialist software company that provides gambling and gaming solutions.     In part 1 of this article we set the scene and created the basic elements for capturing glossary terms. This included the use of live templates and scaffolding fields to ensure that data is captured in a structured fashion and that the whole system is easily maintainable. We also saw how a special link is needed to reference a page template as a

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How-to: Building a Company Glossary with Confluence – Part One

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This is a guest blog by Charles Hall from OpenBet, a specialist software company that provides gambling and gaming solutions.     At the start of 2012 I joined OpenBet. OpenBet had been undergoing significant growth and realized that their approach to knowledge management needed to change accordingly. The Twiki software had served as the company intranet and wiki for 7 years, but the information within it had grown stale and the system itself developed some significant frailties.

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