Archives for the tag: inside atlassian

If I told you that you were going to meet a 66 year-old business man worth 7 billion dollars who owns his own island, you'd greet that person with certain assumptions and expectations. Right? Well, when I met Sir Richard Branson for the first time, I brought in my own assumptions of what he'd be like. And I was completely wrong.

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Service enablement exists to create a frictionless product experience for our customers. Our goal is that our customers can intuitively use our products without having to reach out for help. So how do we create this system? Read on to learn how we bridged the gap between support and development to better prepare our support teams for releases and incorporate customer feedback into future products.

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Everyone wants to work at a place with a great culture. But corporate culture is a bit of a fuzzy concept and it takes a dedicated effort from someone. In thinking through how culture is created, we sat down with Adrian Mason to pick his brain about how he got the inspiration to lead a unique Atlassian office tradition.

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Let’s say your engineering team has gone agile. They work in sprints, collaborate, and are building a lot of great features. But there’s just one catch: you still have to wait for the release train to leave the station, and customers aren’t getting value fast enough. At Atlassian, we've discovered some best practices for building products, DevOps style. Let’s start with feedback; because no matter the product, your success is solely based on your users.

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