Archives for the tag: JIRA

Collaborate with developers using JIRA Service Desk

We know developers love JIRA. That's why over 25,000 teams already use JIRA to track work. Now it's time to get your service desk into the mix. JIRA already empowers your developers to build great software. Similarly, JIRA Service Desk allows you to provide legendary service for your customers. Best of all, you can use one piece of software to deliver both! Use JIRA and JIRA Service Desk to get your service desk team in the same place as your development team for seamless escalation of service

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Resolving tickets 67% faster From small tech start-up to venture-backed company with more than 300 employees, Puppet Labs found itself at a crossroads. It needed to scale its support channels while maintaining service levels. The builder of IT automation software–on-premise and in the cloud–decided to turn to JIRA Service Desk for help. During the early days at Puppet Labs, customers filed support issues informally–that is, in any way they could. As the company began to scale, tracking

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I recently hosted a webinar with Itamar Goldminz, the Director of Product at Opower, in which we discussed the best practices that Atlassian and Opower have found using JIRA and Confluence to plan and collaborate when building software. We focused on a variety of topics, including: requirements management strategies, approaches for group decision-making, and how to help teams outside of the software development process make use of agile best practices. We recorded the webinar for any of you that

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A big thank you to Mike Hansen and Mark Kilby at Sonatype for hosting our first customer webinar. They shared the Sonatype story and how the team tackles agile development on a daily basis with a completely distributed team. Our customers are what make Atlassian awesome, and we love hearing their success stories. Here’s a link to watch the webinar again and share with your team. Keep reading for the top 10 questions and answers. Enjoy! Mike & Mark's Q&A Top Ten: Q1: You mentioned that

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Happy December, the time for retrospectives!  The end of the year is a time for reflection. For our team, each member considers questions like: What went well? What accomplishments did I make? What do I want to improve on? What did I miss that I want to do next year? That's right, December is our yearly retrospective! (That's the cool agile term.) Retrospectives are the meetings held after a sprint, iteration, or release. They provide an opportunity for agile teams to learn, grow,

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New webinar: JIRA + Stash, a love story

Context switching is a productivity killer for development teams of all sizes. In most workflows, issue trackers like JIRA record which features have been built, which bugs have been fixed, and what work is scheduled for future releases. Version control systems like Git track the actual code used to bring these bug fixes and features to life. While both systems are vital to your workflow, keeping the two in sync can take some effort and discipline from your development team. At Atlassian, we're saving

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