Archives for the tag: JIRA

When something's not working, who are you gonna call? The IT team, that's who. They're the superstars who fix with a click, or know what's wrong before you fill out a ticket. But can they handle a major problem? The demo server has crashed. There's only two minutes until the client demo. Can the IT team save the day? Watch the latest video from HipChat and JIRA Service Desk and find out!

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The newest HipChat integration has arrived: JIRA Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, 'reply-all'). We at Atlassian aim to unleash the power of teamwork- that's why this new integration lets you go from ticket to chatroom in one click, and loop in your team for help.

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It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

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Featured add-on: Enterprise Mail Handler for JIRA (JEMH) - JEMH Email Handler provides the enterprise features you need. JIRA has become the linchpin of your team, taking care of administrative and tracking tasks so that you can concentrate on what you do best. If only everybody you interact with used JIRA, your world would be perfect. All you need is a go-between… something that can persuade other email systems to play nicely with JIRA. That go-between is Enterprise Mail Handler for JIRA

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On Tuesday, JIRA Product Managers Otto Ruettiner and Eve Stankiewicz hosted a webinar on performance testing. In 30 minutes, they revealed the five secrets of ensuring a highly-performant large scale JIRA instance. Check out the recording and learn everything you need to know about: What performance improvements you can expect from (upgrading to) JIRA 6.4 How your instance's performance might change as it scales Suggestions of the best tools for implementing your own performance testing Watch

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