Archives for the tag: JIRA

We hosted a webinar with Alex Stillings from Twitter about how they use JIRA Service Desk. We got a lot of questions right afterward (hundreds of them!) and as hard as we tried to answer each one, we didn't have the ability to answer them all in the limited time we had. We wanted to make sure that everyone still got answers, so after reviewing the questions, we posted the most common ones along with our answers.

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Until telepathy is mastered, software teams can enjoy the next best thing: the all-new JIRA HipChat integration. Shipped in JIRA 6.4., teams can now instantly generate project-specific chat rooms and choose which JIRA notifications are broadcast into each room. Teams will get the information they want, where they want it, in real time. This eliminates bothersome shoulder tapping, and messages that get lost in the shuffle. Heck, you won't even need mind reading with this. Let’s dive in and learn more about how teams can resolve issues faster than ever with real-time communication and collaboration in JIRA 6.4.

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A few years ago, Andy started Halogenics with a goal of working closely with many of Australia's top medical research institutions to develop, implement, and support software that would facilitate better research. Halogenics implemented the full stack of Atlassian software – JIRA, Confluence, HipChat, Bamboo, Bitbucket - upon its inception in 2008. As a small company of three, they needed a solution that was powerful, yet cost effective.

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Building great software is hard. It's one of the most intensely collaborative processes in the working world. Development teams are constantly battling the effects of tools that don't seamlessly integrate, aren't flexible enough to work for them, or aren't powerful enough to do what they need. JIRA and Confluence are integrated, flexible, and powerful tools; and we want to show you how they meet the needs of your software lifecycle in a webinar that showcases real use-cases and best practices from Garmin and Atlassian.

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We've been working hard on delivering a new kind of service desk - one that's focused on changing the way teams help their customers. In JIRA Service Desk 2.3, we focused on shipping features that improve flexibility and collaboration to help everyone get the most out of their service desk experience. Here's what's new: Plug everyone in: customers can add anyone to their tickets Help anyone, anywhere: agents can now raise requests on behalf of new customers Email the way you want: both

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