Archives for the tag: JIRA

Last month, we had the pleasure of attending the SITS 2015 conference, and we were blown away by what we saw, who we met and the overall reception from newcomers and our peers alike. We met some amazing teams doing incredible things, and we were humbled by the glowing review that not just JIRA Service Desk received, but Atlassian. When we arrived at SITS 2015, we were new to the space – this was only our second year in London, so the Atlassian crew was a little nervous that JIRA Service Desk

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85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied with The Baconator. We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email. So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Check out what they said.

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When something's not working, who are you gonna call? The IT team, that's who. They're the superstars who fix with a click, or know what's wrong before you fill out a ticket. But can they handle a major problem? The demo server has crashed. There's only two minutes until the client demo. Can the IT team save the day? Watch the latest video from HipChat and JIRA Service Desk and find out!

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The newest HipChat integration has arrived: JIRA Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, 'reply-all'). We at Atlassian aim to unleash the power of teamwork- that's why this new integration lets you go from ticket to chatroom in one click, and loop in your team for help.

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