Archives for the tag: JIRA

Like hoodies and startups, peanut butter and jelly, cats and laptops, sriracha and everything, software development and IT support are better together. Incidents, feature requests, and bugs in the form of support tickets often need to be escalated to development. When developers prefer working in JIRA, and IT teams are in other systems, linking support tickets is often a broken process. The options are double handling with third-party apps, manual entry, and clunky integrations, which often leads

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This is a guest blog post from Lars Broden of LB Consulting Group the maker of Bulk Clone Professional. JIRA is a tool that enables development teams to plan and build amazing projects. When I began to use JIRA in my everyday work, one of the features I used frequently was the cloning function. I quickly realized I would be able to save a lot of time if I had the ability to clone multiple issues in one go.

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In JIRA Service Desk 2.4, we've built an intelligent engine under the hood that automates common tasks and knows the next step so you don't have to. This update includes: Automation: With a simple, intuitive UI, the automation engine performs actions based on specific events and conditions defined by you. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA. Live queues: An improved way for your agents to keep

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First, it's important to remember that change is an evolution. It doesn't just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After JIRA Service Desk is set up, customers can contact support by either emailing requests (which then become tickets) or through the customer portal. Ideally, all customers would use the customer portal so the right information is given from the start and so their requests can be categorized easily.

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We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach us. As an Atlassian, I prefer working in JIRA. It’s my favorite place to plan, track, and get things done, however, I find that sending colleagues (who are often non-technical) to JIRA introduces them to an unfamiliar interface they don’t necessarily know how to navigate.

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Play it safe: Disaster Recovery for JIRA Data Center

Since we launched JIRA Data Center in July 2014, Disaster Recovery has been one of the most frequently requested features from customers. JIRA is business critical and customers want to be prepared and ensure its availability in the event of a disaster. Well, we listened and we're excited to announce that it's here! With JIRA Data Center 6.4, customers can now configure a cold single or multi node standby site in a geographically separate location.

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