Archives for the tag: JIRA

Collaboration is near and dear to our hearts here at Atlassian. Collaboration, for us, is not just about sharing documents and communication in HipChat and Confluence, but it’s in the DNA of all our products. In JIRA Service Desk, Atlassian’s IT Service Desk offering, collaboration is critical to solving IT tickets faster.

Continue reading »

Happy New Year! It's time to dust off those running shoes and tackle your new year’s resolutions! Often, teams take the New Year as a time to assess, re-prioritize, and plan. Even when using an agile approach, there is still a need to project and forecast over a longer time period. The challenge is to combine both a long-term vision and frequent, continuous delivery along the way. Agile portfolio management helps to get everyone in the organization on the same page by visualizing the

Continue reading »

Sprint planning at Atlassian: How we do it

This article is the second in a series on agile ceremonies. Learn how we do sprint retrospectives, too! Every new year brings a renewed sense of purpose and in the software world, promises to ship better software. At Atlassian, we rely heavily on the agile ceremony of sprint planning to refocus execution, minimize surprises, and guarantee overall higher quality code during the new year. Let's walk through four tenets of sprint planning we find most helpful. Step 1: Check your roadmaps before you

Continue reading »

Collaborate with developers using JIRA Service Desk

We know developers love JIRA. That's why over 25,000 teams already use JIRA to track work. Now it's time to get your service desk into the mix. JIRA already empowers your developers to build great software. Similarly, JIRA Service Desk allows you to provide legendary service for your customers. Best of all, you can use one piece of software to deliver both! Use JIRA and JIRA Service Desk to get your service desk team in the same place as your development team for seamless escalation of service

Continue reading »

Resolving tickets 67% faster From small tech start-up to venture-backed company with more than 300 employees, Puppet Labs found itself at a crossroads. It needed to scale its support channels while maintaining service levels. The builder of IT automation software–on-premise and in the cloud–decided to turn to JIRA Service Desk for help. During the early days at Puppet Labs, customers filed support issues informally–that is, in any way they could. As the company began to scale, tracking

Continue reading »