Archives for the tag: JIRA

We've been working hard on delivering a new kind of service desk - one that's focused on changing the way teams help their customers. In JIRA Service Desk 2.3, we focused on shipping features that improve flexibility and collaboration to help everyone get the most out of their service desk experience. Check out what's new.

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For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets often account for 20% of IT budget. This guide shows you how to build a simple asset management solution with JIRA's flexible workflow engine and how to integrate support and asset management for streamlined IT service.

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Zephyr has announced the release of their next generation add-on designed to help customers accelerate agile testing inside JIRA Cloud. The release of Zephyr for JIRA Cloud helps project teams extend their JIRA Cloud software to include testing into their workflows, and become more agile and collaborative. Since the launch of JIRA Cloud, customers have been asking Atlassian for a way to customize their Cloud instances with add-ons from the Atlassian Marketplace.

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Learn about how email is the new 'snail mail' for service teams. This is the second post in our series on how your service team can build on top of email support with JIRA Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people.

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Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter JIRA Service Desk, a new service management solution from Atlassian. Built on top of JIRA, JIRA Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.

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