Archives for the tag: JIRA

Sprint planning at Atlassian: How we do it

This article is the second in a series on agile ceremonies. Learn how we do sprint retrospectives, too! Every new year brings a renewed sense of purpose and in the software world, promises to ship better software. At Atlassian, we rely heavily on the agile ceremony of sprint planning to refocus execution, minimize surprises, and guarantee overall higher quality code during the new year. Let's walk through four tenets of sprint planning we find most helpful.

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Collaborate with developers using JIRA Service Desk

We know developers love JIRA. That's why over 25,000 teams already use JIRA to track work. Now it's time to get your service desk into the mix. JIRA already empowers your developers to build great software. Similarly, JIRA Service Desk allows you to provide legendary service for your customers. Best of all, you can use one piece of software to deliver both!

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From small tech start-up to venture-backed company with more than 300 employees, Puppet Labs found itself at a crossroads. It needed to scale its support channels while maintaining service levels. The builder of IT automation software–on-premise and in the cloud–decided to turn to JIRA Service Desk for help. During the early days at Puppet Labs, customers filed support issues informally–that is, in any way they could.

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I recently hosted a webinar with Itamar Goldminz, the Director of Product at Opower, in which we discussed the best practices that Atlassian and Opower have found using JIRA and Confluence to plan and collaborate when building software. We focused on a variety of topics, including: requirements management strategies, approaches for group decision-making, and how to help teams outside of the software development process make use of agile best practices.

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A big thank you to Mike Hansen and Mark Kilby at Sonatype for hosting our first customer webinar. They shared the Sonatype story and how the team tackles agile development on a daily basis with a completely distributed team. Our customers are what make Atlassian awesome, and we love hearing their success stories. Here’s a link to watch the webinar again and share with your team. Keep reading for the top 10 questions and answers. Enjoy!

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