Archives for the tag: JIRA

Dean Hudson, Senior UX designer for JIRA, walked us through a typical day on the JIRA team for designers and developers alike in his webinar 'Collaborative design in agile teams.' He shared how JIRA integrates design into an agile development framework and spent 40 minutes answering questions from attendees. Forty minutes was not enough time to answer the 300+ questions, so Dean came up with a list of his top 10 questions and answers so everyone can learn how we do it. These Q&As range from what design tools Atlassian uses to how Atlassian handles customer feedback.

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With over 6 million members, Gilt is one of the hottest e-commerce sites on the planet. At noon every day it provides a flash sale of today’s top designer labels at up to 60% off retail. “At Gilt, every day is Black Friday,” says lead engineer Yoni Goldberg. Seconds after announcing a new sale, site traffic and transactions hurtle astronomically. Every employee and every team from development to distribution centers must be ready for the spike. It takes an agile, collaborative effort, spanning hundreds of employees from Dublin to Manhattan, to ensure a smooth and reliable customer experience.

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By 2017, 132 billion business emails will be sent and received per day. By the time you finish reading this, 20 more billion business emails will be written.* Email is our go-to mode of communication. While it's great for conversation, email often gets used in parts of the business where it's not scalable – including internal support. A few email exchanges may seem harmless, but as your company grows, your internal service desk will become flooded with email requests from employees with no way to prioritize, categorize, assign, or deflect them. The result? Lost tickets, wasted time by agents, and unhappy employees.

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With developers and IT teams working in separate systems, there are blind spots in the process. With no collaboration channel, IT teams don't get the visibility and communication they need on fixes and improvements. Integrating service and development in one place makes critical feedback transparent, ensures uptime, increases value to the users, and improves the organization's ability to collaborate.

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