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Archives for the tag: JIRA

Insight into JIRA Service Desk’s pricing model

Since JIRA Service Desk launched just over a month ago, we've heard a lot of feedback from our customers, and we want to thank everyone who spoke up! Generally the reception has been fantastic; many customers are actively using JIRA Service Desk and loving it. We’ve also received a lot of negative feedback regarding our user-based pricing model for JIRA Service Desk.  We are sorry that some customers have experienced frustration over pricing and we apologize for our slow response to that

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Win two tickets to Summit 2014: JIRA on-boarding competition

I'm speaking at RoadTrip 2014 Learn More »

Long ago, Atlassian realized that the greatest source of knowledge regarding our products came from you: People who use our products every day to get your job done. You've seen it all and done it all. You know every best practice, trick, pitfall, and feature. Moreover, you've been the champion for our products in your organizations: You've personally introduced your colleagues to Atlassian, and provided documentation, training, coaching, and support. Put your knowledge to the test Now is your chance

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I am still incredibly excited by Docker. The more I think about it, the more I foresee a revolution in software deployment architectures for SaaSs - yes, SaaSs ... I am speaking Parseltongue. If you remember my previous article, I wrote a guide on how to deploy a Java application - Stash - with Docker. That worked pretty well, but I deferred further automation to a later date. In this second post I am going one step further with automation, exploration, and awesomeness. My long-term plan is simple:

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This post is the second in a Do Agile Right mini-series about about agile maturity. Matt Schenck is a Product Advocate with Atlassian. His experience implementing agile tools at companies of all sizes gives him a unique perspective on how tools and methodology coexist without disobeying the Agile Manifesto. We closed out an excellent 2013 Atlassian Summit with a plethora of great talks, many of which got me thinking – but none more so than that of Damon Poole, Chief Agilist at the Eliassen

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3 steps to a rocking agile wallboard

Before I started working in video streaming, I had never heard of the term "10-foot UI." For those who haven't heard this one yet, a 10-foot UI is the user interface specifically designed for use on televisions and large screens. Why is this interesting for us? Because JIRA can be used on a television screen, and it's actually really useful. Every moment of every workday, we're processing information; from people talking to us, our computers, or just walking around the office and taking everything

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Introducing Chet Rong: the world’s worst agile coach

Learning to Do Agile Right For many organizations, transitioning to a fully agile workflow can be a long journey. I've met a lot of people during my tenure here at Atlassian – customers and non-customers alike – who are on the path to becoming more agile in their workflow, and I always tell them that they have great rewards in store for their troubles. Agile teams can more readily respond to change, and better track the needs of their customers. This is why we have launched a new site to help

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