5 steps to creating a knowledge base with Jira Service Management and Confluence
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.
Read on for research-backed ways that you can expect your workplace culture to change if you implement internal blogging.
It may sound simple, but the way we share knowledge has massive impacts.
Creating a successful knowledge base can be difficult. It takes willing Support Engineers to break away from the queue and give attention to creating knowledge base articles intended to help customers help themselves. To...
Learn how to use a content management strategy to calm even the wildest of content storms in your wiki
With companies creating more online work than ever, content management systems have become a necessity. Product requirements, content calendars, marketing...
There's a way to re-write the script – here's how.
This is a guest post by Alex Medved, Project Manager for ConfiForms app for Confluence at Vertuna LLC. HR is...
This is a guest post by Nils Bier, Customer Success team lead at K15t Software. He has been working to...
In 2017, we were thrilled to learn that Jira Service Management was named the #1 Most Affordable ITSM solution and...
The dos and don'ts of successful knowledge management.
Jira Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can...
Twitter has grown rapidly over the last few years, adding employees, offices, and acquisitions as quickly as the next trending topic explodes and dies away. Growth and change internally puts a burden on the...
The right metrics aren’t just a "nice to have" – they're a "must have." Now, you can measure both employee self-service and customer satisfaction. By providing an easy and fast way for customers to...