Archives for the tag: notifications

Using watchers and @mentions effectively

JIRA makes it easy to keep others in the loop and stay on top of issues you care about.  For notifications to be effective you can't overwhelm your audience.  JIRA has three notification methods known as notification schemes, watchers, and @mentions.  In this blog article we will focus on watchers and @mentions as they apply to all users.  Let's look at how we can use both to send just the right amount of notifications to ourselves as well as our team.  For reference, notification schemes are

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Webhooks are available in JIRA 5.2 - full details in Unlock the Power of Search with JIRA 5.2. OnDemand customers have already been upgraded. In this article we will explore how a customer service team can resolve requests faster by updating customers of issue progress using SMS. This customer service team uses JIRA and GreenHopper to manage all customer requests, and with the introduction of Webhooks in JIRA 5.2 they have extended their workflow to integrate with a third-party SMS service. Why

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I'm not a huge fan of most notifications, especially the ones that vie for my constant attention -- like badge notifications on my iPhone. However, there is a time and place for focused and timely notifications that have increased my productivity. Many people who've never used HipChat before are quick to dismiss it as a simple group chat application. However, once you use it, it becomes apparent that it's a lot more than a group chat app. One of my favorite features of HipChat is the ability to

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