Archives for the tag: notifications

Webhooks Deep Dive: Notify customer via SMS when their service request needs attention

Webhooks are available in JIRA 5.2 - full details in Unlock the Power of Search with JIRA 5.2. OnDemand customers have already been upgraded. In this article we will explore how a customer service team can resolve requests faster by updating customers of issue progress using SMS. This customer service team uses JIRA and GreenHopper to manage all customer requests, and with the introduction of Webhooks in JIRA 5.2 they have extended their workflow to integrate with a third-party SMS service. Why

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My Hip New Workflow with HipChat

I'm not a huge fan of most notifications, especially the ones that vie for my constant attention -- like badge notifications on my iPhone. However, there is a time and place for focused and timely notifications that have increased my productivity. Many people who've never used HipChat before are quick to dismiss it as a simple group chat application. However, once you use it, it becomes apparent that it's a lot more than a group chat app. One of my favorite features of HipChat is the ability to

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