Archives for the tag: service desk

If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking for and it lets the IT team do what they do best: keep your business running smoothly.

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In JIRA Service Desk 2.4, we've built an intelligent engine under the hood that automates common tasks and knows the next step so you don't have to. This update includes: Automation: With a simple, intuitive UI, the automation engine performs actions based on specific events and conditions defined by you. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA. Live queues: An improved way for your agents to keep

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Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter JIRA Service Desk, a new service management solution from Atlassian. Built on top of JIRA, JIRA Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.

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Managing Inventory in JIRA: A Plugin Approach

You might have read our recent series on asset management with JIRA. This guest blog post from Tuncay Senturk of Snapbytes describes how you can use the Inventory Plugin for JIRA to quickly and easily get started with asset management in JIRA. Tuncay Senturk is the creator of the JIRA Enhancer Plugin, Twitter Plugin for JIRA, Time to SLA Plugin for JIRA and Stateoscope add-ons for JIRA. Why inventories? The primary challenge of inventory management is simple: As organizations grow,

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Case study: Why did Santa go JIRA Service Desk?

Based in the North Pole, Santa Claus Ltd. (SCL) is the leading provider of consumer goods on the world's second-most celebrated holiday, Christmas. SCL delivers presents to every child in the world between the hours of 9pm on Christmas Eve and 5am Christmas morning, in 24 time zones. Santa Claus Ltd. Headquartered: The North Pole  Founded: 1,000+ years Case study   Santa Claus Ltd. is world renowned for its reliable roof-to-door delivery services. Each year, SCL manufactures,

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