Archives for the tag: Support

Life@Atlassian Support

Following our previous blog: We make our customers awesome! - check out our new Support video that gives you a quick snapshot of what it's like working at Atlassian Support. Hear from our All-star Atlassian Support team as they share about the amazing opportunities, unique culture, being the "change they seek", challenges and fun. http://youtu.be/YGDcXQ8aa40 This video was brought to you by the collaborative efforts of the Atlassian Support team, (another example of some of the cool things

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Why I am in Support – Tony

This is part 5 in a series from Atlassian's support team, for more information, check out the introduction to the series. When I interviewed for this job, I had the opportunity to speak briefly with Jeffrey Walker. Although I had a lot of technical skills and communication skills, he wanted to know why I was looking for a support job, when my resume didn't have any previous support experience on it. None of my previous jobs had "Support" in the title, so it was a fair question. Here's what I

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Why I am in Support – Partha

  • By Partha Kamal, Director of Support Strategy and Projects
  • News
  • On October 14, 2011
This is part 4 in a series from Atlassian's support team, for more information, check out the introduction to the series.   I was having an early mid-life crisis at university. All through senior high school and university, I worked in various part-time service positions, including McDonald's, department stores and even as a bar attendant in a theatre. I loved it. In university though, I was in software engineering.  While I was good at it, I wasn't sure if making software was where

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Why I am in Support – Morgana

This is part 3 in a series from Atlassian's support team, for more information, check out the introduction to the series. My working life started early... my first job was as an assistant in a health clinic when I was fourteen. It was just a job.  My second job was an internship in the University Internet lab, which let me work with technology, which I was studying. Then I started as a supporter in an IT solutions provider in Brazil, focusing mostly on network support and Internet infrastructure

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Why I am in Support – Jeremy

This is part 2 is a series from Atlassian's support team asking how we can help you better. The best support case I ever had Here's a story of the best support case I ever had. At the time, I was the manager of a support team for a product that helped kids train the auditory processing skills they needed to learn how to read. The program lasted 8 weeks and required 100 minutes a day of intensive training. Often, parents of struggling kids would put their kids through the program over the summer.

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Why I am in support – Sherali

This is part 1 in a series from Atlassian's support team, for more information, check out the introduction to the series. To begin with - I must confess. I did not end up in support by choice. Three years ago I was 10 years into my happy dev career. I wanted to take part in setting up our Amsterdam office and the only role going was in support. Recently I realized that throughout my dev days I used to support our customers a lot. By spending countless hours on the phone with the end users,

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