Archives for the tag: webinar

Google taught us that finding answers should be easy. Why should it be any different for your customers? A survey by leading analyst firm Coleman Parkes shows that: 91% of customers say they prefer self-service if it were available and tailored to their needs 40% of customers contact a call center after they can’t find answers to their question via self-service Self-service lets your team do more with less—less cost, less time, and less bandwidth. Learn how you can make your knowledge

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JIRA Portfolio is available today for JIRA Server. Coming to Cloud in early 2015. Full details below. Last week, Martin Suntinger, Product Manager for JIRA Portfolio, hosted an introductory webinar on JIRA Portfolio. Attendees stole the show and asked 638 questions (638!). Whether or not he realized what he was signing up for, at the end of the webinar Martin promised to answer all attendee questions. True to his word, Martin read, categorized and answered each distinct question (200 in total).

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Last week Penny Wyatt, leader of the JIRA QA team, hosted a webinar on how the JIRA team does QA. Several hundred people attended and a total of 154 questions were asked throughout the presentation. Penny took the time to choose her top five questions and answer them. Enjoy! Penny's top five Q&As: Q How long does it take to get a developer up to speed on this type of thinking? A: It's harder to change the culture of a whole team than it is to transform individuals. It's taken us five years

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Webinar: Setting up Confluence for success

One of the most common questions we hear from new customers is, 'Where do I start?' Confluence is one of the most powerful and flexible collaboration platforms available and setting it up so that your team can get the most out of it is key to productivity. Watch, learn, and share There is not one secret to setting up your Confluence site, but several key ingredients that will help you get off to a good start. In this webinar we'll show you how to set up your Confluence instance for better

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As teams transition to an agile development workflow, many struggle with how to adapt traditional testing methods in an agile culture. Teams are often forced to trade off the quality of their product against the speed of shipping. At Atlassian, we've pioneered a different approach, known as Quality Assistance. Instead of creating a separate test team to hold responsibility for quality, a small team of Quality Assistance engineers evangelizes and coaches sustainable testing methods across the

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Last week, Tim Pettersen and I held a webinar on optimizing your CI system for Git. We had a great time putting it together, and attendees asked some truly excellent questions, so I think we can safely call this one a success. To sum up, we covered... Why branch-and-merge workflows are so effective (and easier in Git than in SVN, et al) Strategies for reducing build times How to reap the benefits of "pure" CI without piling changes willy-nilly onto a central branch Git hooks that reinforce

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