Archives for the tag: webinar

Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter JIRA Service Desk, a new service management solution from Atlassian. Built on top of JIRA, JIRA Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.

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I recently hosted a webinar with Itamar Goldminz, the Director of Product at Opower, in which we discussed the best practices that Atlassian and Opower have found using JIRA and Confluence to plan and collaborate when building software. We focused on a variety of topics, including: requirements management strategies, approaches for group decision-making, and how to help teams outside of the software development process make use of agile best practices. We recorded the webinar for any of you that

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A big thank you to Mike Hansen and Mark Kilby at Sonatype for hosting our first customer webinar. They shared the Sonatype story and how the team tackles agile development on a daily basis with a completely distributed team. Our customers are what make Atlassian awesome, and we love hearing their success stories. Here’s a link to watch the webinar again and share with your team. Keep reading for the top 10 questions and answers. Enjoy! Mike & Mark's Q&A Top Ten: Q1: You mentioned that

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Google taught us that finding answers should be easy. Why should it be any different for your customers? A survey by leading analyst firm Coleman Parkes shows that: 91% of customers say they prefer self-service if it were available and tailored to their needs 40% of customers contact a call center after they can’t find answers to their question via self-service Self-service lets your team do more with less—less cost, less time, and less bandwidth. Learn how you can make your knowledge

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New webinar: JIRA + Stash, a love story

Context switching is a productivity killer for development teams of all sizes. In most workflows, issue trackers like JIRA record which features have been built, which bugs have been fixed, and what work is scheduled for future releases. Version control systems like Git track the actual code used to bring these bug fixes and features to life. While both systems are vital to your workflow, keeping the two in sync can take some effort and discipline from your development team. At Atlassian, we're saving

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JIRA Portfolio is available today for JIRA Server. Coming to Cloud in early 2015. Full details below. Last week, Martin Suntinger, Product Manager for JIRA Portfolio, hosted an introductory webinar on JIRA Portfolio. Attendees stole the show and asked 638 questions (638!). Whether or not he realized what he was signing up for, at the end of the webinar Martin promised to answer all attendee questions. True to his word, Martin read, categorized and answered each distinct question (200 in total).

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