This is a guest blog post and case study by Go2Group, an Atlassian Platinum Expert and a sponsor of Atlassian Summit 2012.

Background

RWE Supply & Trading (RWE) is an energy trading company headquartered in Essen, Germany, boasting Europe’s largest and most sophisticated energy trading floor with subsidiaries and affiliates in Den Bosch, Geneva, Singapore and New York.

RWE uses Quality Center from HP (HPQC) for both test and change management. With RWE’s high-volume change requests, HPQC provides the ability to raise requests for change, and ensuring testing capacity is not exceeded thereby introducing untested changes to the business.

The challenge RWE faced was that different teams were using different systems with an increasing need to collaborate on the same project; the Back Office business used HPQC and the Trading IT team used JIRA from Atlassian.

“As teams and processes continue to grow, RWE continues to look for better ways to communicate.”
Matthew Cobby | RWE Supply & Trading GmbH

Solution

The solution was to heavily customize the requirements in HPQC enabling the business to see the testing workload of all the scheduled changes. If the capacity needed for a particular month is not available, changes can be pushed back to the next month.

Within HPQC, each request for change (RFC) / requirement has a lifecycle where the business would approve or reject changes. If the change is approved then it goes to the IT team to be implemented in Atlassian JIRA via the Go2Group JaM Plugin.

The Go2Group JaM Plugin keeps the RFC updated in JIRA. A separate, self-authored plugin keeps the IT implementation tasks (sub-tasks in JIRA) in sync with the changing requirements. IT testing is then carried out in JIRA. When it’s ready for UAT, HPQC takes over again to run the business regression tests.

This provides a complete chain from business users updating their requirements in HPQC to multiple teams implementing tasks in JIRA.

Go2Group Jam Plugin

Looking Ahead

Test teams using HPQC look to have their test defects appear in JIRA. Since there is minimal communication between test and development teams, displaying test defects in JIRA allows developers to see the defects very quickly and in detail.

The process—connecting HPQC with JIRA—has helped manage RWE’s growth, reduced the firm’s time-to-release by getting defects to developers faster, and has allowed RWE to better understand the cultural differences between teams.

To read the full customer story, and for more information on the Go2Group JaM Plugin, please visit the Go2Group website. Better yet, you can meet Go2Group and hear about more of their work at Atlassian Summit. Hurry, the event is just about sold out!