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Today, we're excited to announce the release of JIRA Service Desk server 3.3. The JIRA Service Desk team has worked hard to deliver features you asked for as well as functionality we believe will make JIRA Service Desk easier to administer. Customizable email notifications, the ability to group customers into organizations, and enabling customers to select a language for their portal were heavily requested features, and we're happy to say that we've delivered on all three.

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The Daily Telegraph is the UK’s #1 news brand. Through its newspapers, mobile apps, website, and magazines, the Telegraph reaches 2.1M viewers every day. Before using Confluence, The Telegraph was outsourcing IT services, and suffering from poor resolution times and lack of transparency. It didn’t have a living knowledge base or an effective collaboration solution for technical teams.

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Service enablement exists to create a frictionless product experience for our customers. Our goal is that our customers can intuitively use our products without having to reach out for help. So how do we create this system? Read on to learn how we bridged the gap between support and development to better prepare our support teams for releases and incorporate customer feedback into future products.

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